Baystate Office Solutions tries to be as transparent as possible when doing business with customers. We believe that following best practices, building knowledge on past experience, and a solid plan allows us to give superior service at a reasonable price. You can view our best practices guide below that we use every day to determine problems with computers, phones, printers, fax machines, and a number of other devices.

Baystate Diagnostics Routine

  • Verify all hardware is mounted properly
  • Boot OK
  • Check Security Software
  • Check for Malware
  • Check Event Log for Disk Errors
  • Check Event Log for Misc. Errors
  • Check Free Hard Drive Space
  • Check Outlook / Outlook Express PST
  • Check Running Processes (MSCONFIG, Process Explorer)
  • Check Mini-dump Folder (C:\WINDOWS\MINIDUMP)
  • Check Environmentals

Slow Computer

  • Check CPU & RAM against minimum suggested values
  • Check Hard Drive technology and S.M.A.R.T. status
  • Run Hard Drive diagnostics
  • Check Event Log for performance problems
  • Check Running Processes in the background
  • Check Installed Applications to determine if there are any conflicts
  • Check your computer for viruses & malware
  • Check Service Pack version of software

Blue Screen

  • Research Blue Screen error code
  • Run Check Disk on hard drive
  • Attempt boot in Safe-Mode
  • Analyze memory dump files to determine root cause
  • Fix faulty driver or software installation
  • Fix faulty hardware
  • Determine root cause of blue scree and resolve

Virus

  • Boot computer to Safe Mode
  • Run industry standard tools to remove infection
  • Boot computer to Normal Mode
  • Check installed Security Software & License
  • Update Security Software to latest version, check settings
  • If no software installed we go over what options you have and install a free Microsoft product if you don’t wish to purchase anything

Wireless Problems

  • Verify wireless settings in router/access point and wireless card
  • Update driver for wireless network card
  • Update firmware for wireless router/access point
  • Check Wireless security status
  • Disable WEP if used and enable WPA
  • Replace wireless network card or router/access point

Network Problems

  • Verify network settings and network device status/health
  • Verify network cabling
  • Verify WAN settings
  • Update network drivers
  • Update firmware on router